Sűrgősségi segélyhívás-kezelés térinformatikai támogatással

HUNAGI felkérésre információt gyűjt és továbbít a projektvezetés felé. Két akció előkészítése van folyamatban:

HUNAGI körkérdést intéz az EUROGI jövő pénteki Tagországok Napján a szervezet tagjaihoz annak felmérésére, mely országokban valósult meg az integrált, térinformatikai alapú segélyhívás-kezelés (E112). A kérdések összeállításábn a BM ORFK illetékes projektvezetése működött közre.

Ugyancsak körkérdést kapnak a HUNAGI tagszervezetei és partnerei azzal kapcsolatban, hogy amennyiben adatgazdák, milyen téradatokat tudnak a rendszer számára üzemszerűen szolgáltatni, illetve kik az adatok hozzáférése céljából  megkereshető felelősök. 

            Háttérinformációk:

Eseménytörténet (munka alatt)

1996 USA: a 911-es vészhívások helyzetbehatárolásának előírása

1999 EENA megalakulása

2001 USA: 30-300m pontossággal való helyzetbehatárolás előírása

2002 Szakértői konferencia Litvániában

2003 Európai Bizottság: “ Commission Recommendation of 25 July 2003 on the processing of caller location information in electronic communication networks for the purpose of location-enhanced emergency call services” based on Directive 2002/22/EC

2012 Eurobarométer felmérés (2012 február)      Analytical Report  Summary

112 Implementation Report és Annex (2012. március 26)

ESR 112 - Az Európai Hívószámra Épülő Egységes Segélyhívó Rendszer megvalósítása (Kormányzati Informatikai Fejleztési Ügynökség)

Elektronikus Közigazgatás Operatív Program (EKOP)


EKOP-2.1.12 Az európai segélyhívószámra épülő Egységes Segélyhívó Rendszer

NFÜ Meghírdetett pályázati információk, dokumentáció (a pályázat lezárult).

Sűrgősségi segélyhívó számok a világ országaiban (Forrás: http://www.sccfd.org/travel.html)

A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   Y   Z  

Country	Ambulance	Fire	Police
A       TOP
Afghanistan	102	119	119
Albania	127	128	129
Algeria	14	14	17
American Samoa	911
Andorra	118	118	110
Angola	118	118	110
Anguilla	911
Antarctica (McMurdo Station)	911
Antigua & Barbuda	999/911
Argentina	107	100	101
Armenia	103	101	102
Aruba	911
Ascension Island	911/999/6000	911/999/6412	911/999/6666
Australia	000 (112 on mobile1)
Austria	112/144	112/122	112/133
Azerbaijan (Baku)	03	01	02
Azores	112
B       TOP
Bahamas	911
Bahrain	999
Bali	112	118
Bangladesh (Dhaka)	199	9 555 555	999
Barbados	511	311	211
Belarus	103	101	102
Belgium	112
Belize	911
Benin		118	117
Bermuda	911
Bhutan	110	112	113
Bolivia	118	119	110
Bonaire	911
Bosnia-Herzegovina	124/911/112	123/911/112	122/911/112
Botswana	997/911
Brazil	192	193	190
Bosnia	112/104/94/124	112/105/93/123	112/107/92/122
British Virgin Islands	999
Brunei	991	995	993
Bulgaria	112
Burkina Faso		18	17
Burma/Myanmar	999
Burundi	local numbers only
C       TOP
Cambodia, The Kingdom of (Phnom Penh)	119	118	117
Cameroon	local numbers only
Canada	911 (local number in rural areas)
Canary Islands	112
Cape Verde (Santiago Island)	130	131	132
Cayman Islands	911
Central African Republic	local numbers only
Chad		18	17
Chile	131	132	133
China, The People's Republic of	999/120 (Beijing, Shanghai)	119	110
Christmas Island	000
Columbia	112/123/132	112/123/119	112/123/156
Comoros Islands	local numbers only
Congo	local numbers only
Cook Islands	998	996	999
Costa Rica	911/112
Côte d'Ivoire		110/111/170	180
Croatia	94/112	193/112	192
Cuba	26811
Curaçao	112	114	444444
Cyprus	112/199
Czech Republic	112/155	112/150	112/158
Congo, Democratic Republic of/Zaïre	local numbers only
D       TOP
Denmark	112
Djibouti	351351	18	17
Dominica, Commonwealth of	999
Dominican Republic	911/112
E       TOP
East Timor	112
Easter Island	100-215	100-264	100-244
Ecuador	911	911/102	911/101
Egypt	123	180	112
El Salvador	911
England	112/999
Equatorial Guinea	local numbers only
Eritrea	local numbers only
Estonia	112
Ethiopia	92	93	91
F       TOP
Faeroe Islands (Denmark)	112
Falkland Islands	999
Fiji	911	9170	911
Finland	112
France	112/15	112/18	112/17
French Guiana	112/15	112/18	112/17
French Polynesia	15	18	17
G       TOP
Gabon	1300-1399	18	1730
Gaborone	997/911	998	999
Gambia, The	16	18	17
Georgia	113	111	122
Germany	112	112	112/110
Ghana	193/999	192/999	191/999
Gibraltar	112/190	112/190	112/199
Greece	112/166	112/199	112/100
Greenland	112 (mobile only)
Grenada		911	911
Guatemala	120	123	110
Guinea	local numbers only
Guyana	911/913	911/912	911
H       TOP
Haiti	118		114
Herzegovina	112/104/94/124	112/105/93/123	112/107/92/122
Honduras	199
Hong Kong	999/112 mobile
Hungary	112/104	112/105	112/107
I       TOP
Iceland	112
India	102	101	100
Indonesia	118/119	113	110
Iran	115	125	110
Iraq	local numbers only
Ireland, Republic of	112/999
Isle of Man	999
Israel	101	102	100
Italy	112/118	112/115	112/113
J       TOP
Jamaica	110	110	119
Japan	119	119	110
Jersey	999
Jordan	911/112
K       TOP
Kazakhstan	112/103	112/101	112/102
Kenya	999
Kiribati	994
Kosovo	911
Korea, The Democratic People's Republic of (North Korea)	119/112
Korea, The Republic of (South Korea)	119	119	112
Kuwait	112
Kyrgyzstan	103
L       TOP
Laos	local numbers only
Latvia	112/03	112/01	112/02
Lebanon	140	175	112/999
Lesotho	121	122	123/124
Liberia	911 mobile only
Libya	193
Liechtenstein	112
Lithuania	112
Luxembourg	112	112	112/113
M       TOP
Macau	999
Macedonia, Republic of	112/194	112/193	112/192
Madagascar		118	117
Madeira	112
Malawi	998	999	997
Malaysia	999/112
Maldives Republic	102
Mali	15	17	18
Malta	112
Marianas Island	911
Marshall Islands	625 4111		625 8666
Martinique	15	18	17
Mauritania		118	117
Mauritius	999
Mayotte	15
Menorca	112	112	112/091
México	065/911	068/911	066/911
Micronesia, Federated States of	local numbers only
Moldavia	112/903	112/901	112/902
Monaco	112
Mongolia	103	101	102
Montenegro	112/124	112/123	112/122
Montserrat	911		999
Morocco	15	15	19
Moyotte	15
Mozambique	117	198	119
Myanmar	191
N       TOP
Namibia	2032276	2032270	1011
Nauru	local numbers only
Nepal	102	101	100/103
Netherlands (Holland)	112
Netherlands Antilles	112
New Caledonia	18	18	17
New Zealand	111
Nicaragua	118
Niger	local numbers only
Nigeria	199
Niue	999
Norfolk Island	911	955	977
Northern Ireland	113	110	112
Norway	113	110	112
O       TOP
Oman	999
P       TOP
Pakistan	115	16	15
Palau	911
Palestine	101	101	100
Panama	911
Papua New Guinea /Port Moresby		1102	0002
Paraguay	911
Peru	117	116	105
Philippines	117/911/112
Pitcairn Islands	no telephone system
Poland	112/999	112/998	112/997
Portugal	112 (117 for wildland fires)
Puerto Rico	911
Q       TOP
Qatar	999
R       TOP
Réunion	15/112	18	17
Romania	112
Russia	112
Russian Federation	03/911/112	01/911/112	02/911/112
Rwanda			112
S       TOP
Sabah (Borneo)	999
Samoa	999
San Marino	118	115	113
São Tomé and Principe	local numbers only
Saudi Arabia	997	998	999
Scotland	112/999
Scilly, Isles of	999
Senegal	local numbers only
Serbia	112/194	112/193	112/192
Seychelles	999
Sierra Leone	999	019	999
Singapore	995	995	999
Slovak Republic (Slovakia)	112/155	112/150	112/158
Slovenia	112	112	112/113
Solomon Islands	999
Somalia	local numbers only
South Africa	10177	10111	10111
South Africa (Cape Town)	107
S. Georgia Is./ S. Sandwich Is.	no telephone system
Srpska, Republic of	124	123	122
Spain	112
Sri Lanka	110	111	118/119
St Eustatius	140
St Eustatius	911
St Helena	911
St Kitts & Nevis	911
St Lucia	999/911
St Maarten	911/542-2111	911/120	911/542-2111
St Pierre & Miquelon	15	18	17
St Vincent & the Grenadines	999/911
Sudan	999
Suriname	115
Swaziland			999
Sweden	112
Switzerland	112/144	112/118	112/117
Syrian Arab Republic (Syria)	110	113	112
T       TOP
Tahiti - French Polynesia	15
Taiwan (Republic of China)	119	119	110
Tajikistan	112/103	112/101	112/102
Tanzania	112/999
Thailand	1669	199	191
Tibet	120		110
Togo			101
Tonga	911
Trinidad & Tobago	990	990	999
Tunisia	190	198	197
Turkey	112	112/110	112/155
Turkmenistan	03
Turks and Caicos Islands	999/911
Tuvalu/Ellice Is.	911
U       TOP
Uganda	112 mobile/999 fixed
Ukraine	112
United Arab Emirates (Abu Dhabi)	998/999	997	999/112
United Kingdom	112/999
United States	911
Uruguay	911
US Virgin Islands	911
Uzbekistan	03
V       TOP
Vanuatu	112
Vatican City	118	115	113
Venezuela	171
Vietnam	115	114	113
W       TOP
Wake Island	no telephone system
Western Sahara	150
Western Samoa	999
Y       TOP
Yemen, Republic of	191	191	194
Z       TOP
Zambia	991/112 mobile	993/112 mobile	999/112 mobile
Zimbabwe	994/999	993/999	995/999

¹ In Australia, 112 is mostly used when away from population centers. Callers dialing 112 must specify that they are in Australia and give their location.

² Papua New Guinea should be getting one number for all services in the near future.

When roaming with a GSM telephone in the European Union, use 112 for emergency services.

partial table sources: World Telephone Numbering Guide
Filipino International Emergency Services Training Association
911dispatch.com
Wikipedia.org/Emergency_telephone_number

Európai civil szervezet a 112-es segélyhívó szám megismertetéséért

Az európai országok segélyhívó rendszerei Forrás: European Emergency Number Association (EENA)

•                Austria

•                 Belgium

•                 Bulgaria

•                 Cyprus

•                 Czech Republic

•                 Denmark

•                 Estonia

•                 Finland

•                 France

•                 Germany

•                 Greece

•                 Hungary

•                 Ireland

•                 Italy

•                 Latvia

•                 Lithuania

•                Luxembourg

•                 Malta

•                 Netherlands  Új fejlesztés: http://www.expatica.com/nl/news/dutch-news/dutch-emergency-control-centres-in-reorganisation_209599.html

•                 Poland

•                 Portugal

•                 Romania

•                 Slovakia

•                 Slovenia

•                 Spain

•                 Sweden

•  United Kingdom

Az Európai Bizottság illetékes tanácsadó szakértői testülete Expert Group on Emergency Access (EGEA)
Getting 112 to work across the EU is a complex task. It requires in particular coordination between civil protection administrations (the emergency authorities who handle the call) and electronic communications administrations (who have to make sure that a 112 call reaches the emergency operator). That is why the Commission decided to act at European level and set up the Expert Group on Emergency Access (EGEA) at the end of 2005. The objective of the group is to deal with practical issues Member States are facing to provide an efficient and effective 112 service to citizens. This group seeks practical solutions to problems experienced by the emergency services at local, regional or national levels and deals with issues related to the application of new technologies for communication with emergency services.

Térinformatikai támogatással működő amerikai rendszer (munka alatt)

A jelenlegi és következő generációs 112 (Forrás: Wikipédia)

E112 is a location-enhanced version of 112. The telecom operator transmits the location information to the emergency centre. The EU Directive E112 (2003) requires mobile phone networks to provide emergency services with whatever information they have about the location a mobile call was made. This directive is based on the FCC's Enhanced 911 ruling in 2001.

The  eCall project for automated emergency calls from cars is based on E1000.

Next Generation 112 (NG112)  NG112 is defined by two major aspects:

•                Interoperability between emergency services: NG112 enables the several Public Safety Answering Points to be part of a common emergency service IP-network, providing them with redundancy and interoperability features. This network should support data and communications needs for coordinated incident management between PSAPs and provide a reliable and secure environment for emergency communications.

•                Communication between citizens and emergency services: NG112 is designed to enable citizens to reach an authority (e.g., PSAP) by calls using VoIP, text messaging, instant messaging, real-time text, pictures and videos. It could also provide emergency services with more data such as telematics and health data. NG112 enables the delivery of calls, messages and data to the appropriate Public Safety Answering Point (PSAP) and other appropriate emergency entities and makes call handling easier.

Kapcsolatos események, rendezvények
EU 112 Nap: 2012 február 11 http://www.112foundation.eu/view/en/vertical/the_112_events/european_112_day.html

HeERO (eCall) International Conference and Roundtable on 112 in the Balkans - 15/16 November 2012, Croatia

Jogi hátterek (munka alatt)

•                ^ "91/396/EEC: Council Decision of 29 July 1991 on the introduction of a single European emergency call number". eur-lex.europa.edu. 29 July 1991. Retrieved 6 May 2012 Peter Michachov.

•                ^ "Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive)". eur-lex.europa.edu. Retrieved 6 May 2012.

•                ^ "Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009". eur-lex.europa.edu. 25 November 2009. Retrieved 6 May 2012.