2012-11-09

Sűrgősségi segélyhívás-kezelés térinformatikai támogatással



HUNAGI felkérésre információt gyűjt és továbbít a projektvezetés felé. Két akció előkészítése van folyamatban:
HUNAGI körkérdést intéz az EUROGI jövő pénteki Tagországok Napján a szervezet tagjaihoz annak felmérésére, mely országokban valósult meg az integrált, térinformatikai alapú segélyhívás-kezelés (E112). A kérdések összeállításábn a BM ORFK illetékes projektvezetése működött közre.
Ugyancsak körkérdést kapnak a HUNAGI tagszervezetei és partnerei azzal kapcsolatban, hogy amennyiben adatgazdák, milyen téradatokat tudnak a rendszer számára üzemszerűen szolgáltatni, illetve kik az adatok hozzáférése céljából  megkereshető felelősök. 

            Háttérinformációk:


Eseménytörténet (munka alatt)

1996 USA: a 911-es vészhívások helyzetbehatárolásának előírása

1999 EENA megalakulása
2001 USA: 30-300m pontossággal való helyzetbehatárolás előírása
2002 Szakértői konferencia Litvániában
2003 Európai Bizottság: “ Commission Recommendation of 25 July 2003 on the processing of caller location information in electronic communication networks for the purpose of location-enhanced emergency call services” based on Directive 2002/22/EC
2012 Eurobarométer felmérés (2012 február)      Analytical Report  Summary

112 Implementation Report és Annex (2012. március 26)
Elektronikus Közigazgatás Operatív Program (EKOP)

EKOP-2.1.12 Az európai segélyhívószámra épülő Egységes Segélyhívó Rendszer

Sűrgősségi segélyhívó számok a világ országaiban (Forrás: http://www.sccfd.org/travel.html)

A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   Y   Z  
Country
Ambulance
Fire
Police
A       TOP



Afghanistan
102
119
119
Albania
127
128
129
Algeria
14
14
17
American Samoa
911
Andorra
118
118
110
Angola
118
118
110
Anguilla
911
Antarctica (McMurdo Station)
911
Antigua & Barbuda
999/911
Argentina
107
100
101
Armenia
103
101
102
Aruba
911
Ascension Island
911/999/6000
911/999/6412
911/999/6666
Australia
000 (112 on mobile1)
Austria
112/144
112/122
112/133
Azerbaijan (Baku)
03
01
02
Azores
112


B       TOP



Bahamas
911
Bahrain
999
Bali
112
118
Bangladesh (Dhaka)
199
9 555 555
999
Barbados
511
311
211
Belarus
103
101
102
Belgium
112
Belize
911
Benin

118
117
Bermuda
911
Bhutan
110
112
113
Bolivia
118
119
110
Bonaire
911
Bosnia-Herzegovina
124/911/112
123/911/112
122/911/112
Botswana
997/911
Brazil
192
193
190
Bosnia
112/104/94/124
112/105/93/123
112/107/92/122
British Virgin Islands
999
Brunei
991
995
993
Bulgaria
112
Burkina Faso

18
17
Burma/Myanmar
999
Burundi
local numbers only
C       TOP



Cambodia, The Kingdom of (Phnom Penh)
119
118
117
Cameroon
local numbers only
Canada
911 (local number in rural areas)
Canary Islands
112
Cape Verde (Santiago Island)
130
131
132
Cayman Islands
911
Central African Republic
local numbers only
Chad

18
17
Chile
131
132
133
China, The People's Republic of
999/120 (Beijing, Shanghai)
119
110
Christmas Island
000
Columbia
112/123/132
112/123/119
112/123/156
Comoros Islands
local numbers only
Congo
local numbers only
Cook Islands
998
996
999
Costa Rica
911/112
Côte d'Ivoire

110/111/170
180
Croatia
94/112
193/112
192
Cuba
26811
Curaçao
112
114
444444
Cyprus
112/199
Czech Republic
112/155
112/150
112/158
Congo, Democratic Republic of/Zaïre
local numbers only
D       TOP



Denmark
112
Djibouti
351351
18
17
Dominica, Commonwealth of
999
Dominican Republic
911/112
E       TOP



East Timor
112
Easter Island
100-215
100-264
100-244
Ecuador
911
911/102
911/101
Egypt
123
180
112
El Salvador
911
England
112/999
Equatorial Guinea
local numbers only
Eritrea
local numbers only
Estonia
112
Ethiopia
92
93
91
F       TOP



Faeroe Islands (Denmark)
112
Falkland Islands
999
Fiji
911
9170
911
Finland
112
France
112/15
112/18
112/17
French Guiana
112/15
112/18
112/17
French Polynesia
15
18
17
G       TOP



Gabon
1300-1399
18
1730
Gaborone
997/911
998
999
Gambia, The
16
18
17
Georgia
113
111
122
Germany
112
112
112/110
Ghana
193/999
192/999
191/999
Gibraltar
112/190
112/190
112/199
Greece
112/166
112/199
112/100
Greenland
112 (mobile only)
Grenada

911
911
Guatemala
120
123
110
Guinea
local numbers only
Guyana
911/913
911/912
911
H       TOP



Haiti
118

114
Herzegovina
112/104/94/124
112/105/93/123
112/107/92/122
Honduras
199
Hong Kong
999/112 mobile
Hungary
112/104
112/105
112/107
I       TOP



Iceland
112
India
102
101
100
Indonesia
118/119
113
110
Iran
115
125
110
Iraq
local numbers only
Ireland, Republic of
112/999
Isle of Man
999
Israel
101
102
100
Italy
112/118
112/115
112/113
J       TOP



Jamaica
110
110
119
Japan
119
119
110
Jersey
999
Jordan
911/112
K       TOP



Kazakhstan
112/103
112/101
112/102
Kenya
999
Kiribati
994


Kosovo
911
Korea, The Democratic People's Republic of (North Korea)
119/112
Korea, The Republic of (South Korea)
119
119
112
Kuwait
112
Kyrgyzstan
103
L       TOP



Laos
local numbers only
Latvia
112/03
112/01
112/02
Lebanon
140
175
112/999
Lesotho
121
122
123/124
Liberia
911 mobile only
Libya
193
Liechtenstein
112
Lithuania
112
Luxembourg
112
112
112/113
M       TOP



Macau
999
Macedonia, Republic of
112/194
112/193
112/192
Madagascar

118
117
Madeira
112
Malawi
998
999
997
Malaysia
999/112
Maldives Republic
102
Mali
15
17
18
Malta
112
Marianas Island
911

Marshall Islands
625 4111

625 8666
Martinique
15
18
17
Mauritania

118
117
Mauritius
999
Mayotte
15

Menorca
112
112
112/091
México
065/911
068/911
066/911
Micronesia, Federated States of
local numbers only
Moldavia
112/903
112/901
112/902
Monaco
112
Mongolia
103
101
102
Montenegro
112/124
112/123
112/122
Montserrat
911

999
Morocco
15
15
19
Moyotte
15

Mozambique
117
198
119
Myanmar
191
N       TOP



Namibia
2032276
2032270
1011
Nauru
local numbers only
Nepal
102
101
100/103
Netherlands (Holland)
112
Netherlands Antilles
112
New Caledonia
18
18
17
New Zealand
111
Nicaragua
118
Niger
local numbers only
Nigeria
199
Niue
999
Norfolk Island
911
955
977
Northern Ireland
113
110
112
Norway
113
110
112
O       TOP



Oman
999
P       TOP



Pakistan
115
16
15
Palau
911
Palestine
101
101
100
Panama
911
Papua New Guinea /Port Moresby

1102
0002
Paraguay
911
Peru
117
116
105
Philippines
117/911/112
Pitcairn Islands
no telephone system
Poland
112/999
112/998
112/997
Portugal
112 (117 for wildland fires)
Puerto Rico
911
Q       TOP



Qatar
999
R       TOP



Réunion
15/112
18
17
Romania
112
Russia
112
Russian Federation
03/911/112
01/911/112
02/911/112
Rwanda


112
S       TOP



Sabah (Borneo)
999
Samoa
999
San Marino
118
115
113
São Tomé and Principe
local numbers only
Saudi Arabia
997
998
999
Scotland
112/999
Scilly, Isles of
999
Senegal
local numbers only
Serbia
112/194
112/193
112/192
Seychelles
999
Sierra Leone
999
019
999
Singapore
995
995
999
Slovak Republic (Slovakia)
112/155
112/150
112/158
Slovenia
112
112
112/113
Solomon Islands
999
Somalia
local numbers only
South Africa
10177
10111
10111
South Africa (Cape Town)
107
S. Georgia Is./ S. Sandwich Is.
no telephone system
Srpska, Republic of
124
123
122
Spain
112
Sri Lanka
110
111
118/119
St Eustatius
140
St Eustatius
911
St Helena
911
St Kitts & Nevis
911
St Lucia
999/911
St Maarten
911/542-2111
911/120
911/542-2111
St Pierre & Miquelon
15
18
17
St Vincent & the Grenadines
999/911
Sudan
999
Suriname
115
Swaziland


999
Sweden
112
Switzerland
112/144
112/118
112/117
Syrian Arab Republic (Syria)
110
113
112
T       TOP



Tahiti - French Polynesia
15

Taiwan (Republic of China)
119
119
110
Tajikistan
112/103
112/101
112/102
Tanzania
112/999
Thailand
1669
199
191
Tibet
120

110
Togo


101
Tonga
911
Trinidad & Tobago
990
990
999
Tunisia
190
198
197
Turkey
112
112/110
112/155
Turkmenistan
03
Turks and Caicos Islands
999/911
Tuvalu/Ellice Is.
911
U       TOP



Uganda
112 mobile/999 fixed
Ukraine
112
United Arab Emirates (Abu Dhabi)
998/999
997
999/112
United Kingdom
112/999
United States
911
Uruguay
911
US Virgin Islands
911
Uzbekistan
03
V       TOP



Vanuatu
112
Vatican City
118
115
113
Venezuela
171
Vietnam
115
114
113
W       TOP



Wake Island
no telephone system
Western Sahara
150


Western Samoa
999
Y       TOP



Yemen, Republic of
191
191
194
Z       TOP



Zambia
991/112 mobile
993/112 mobile
999/112 mobile
Zimbabwe
994/999
993/999
995/999
1 In Australia, 112 is mostly used when away from population centers. Callers dialing 112 must specify that they are in Australia and give their location.

2 Papua New Guinea should be getting one number for all services in the near future.

When roaming with a GSM telephone in the European Union, use 112 for emergency services.




Az európai országok segélyhívó rendszerei Forrás: European Emergency Number Association (EENA)


                Austria

                 Belgium

                 Bulgaria
                 Cyprus
                 Czech Republic
                 Denmark
                 Estonia
                 Finland
                 France
                 Germany
                 Greece
                 Hungary
                 Ireland
                 Italy
                 Latvia
                 Lithuania
                Luxembourg
                 Malta
                 Poland
                 Portugal
                 Romania
                 Slovakia
                 Slovenia
                 Spain
                 Sweden
Az Európai Bizottság illetékes tanácsadó szakértői testülete Expert Group on Emergency Access (EGEA)
Getting 112 to work across the EU is a complex task. It requires in particular coordination between civil protection administrations (the emergency authorities who handle the call) and electronic communications administrations (who have to make sure that a 112 call reaches the emergency operator). That is why the Commission decided to act at European level and set up the Expert Group on Emergency Access (EGEA) at the end of 2005. The objective of the group is to deal with practical issues Member States are facing to provide an efficient and effective 112 service to citizens. This group seeks practical solutions to problems experienced by the emergency services at local, regional or national levels and deals with issues related to the application of new technologies for communication with emergency services.

Térinformatikai támogatással működő amerikai rendszer (munka alatt)

A jelenlegi és következő generációs 112 (Forrás: Wikipédia)


E112 is a location-enhanced version of 112. The telecom operator transmits the location information to the emergency centre. The EU Directive E112 (2003) requires mobile phone networks to provide emergency services with whatever information they have about the location a mobile call was made. This directive is based on the FCC's Enhanced 911 ruling in 2001.

The  eCall project for automated emergency calls from cars is based on E1000.
Next Generation 112 (NG112)  NG112 is defined by two major aspects:

                Interoperability between emergency services: NG112 enables the several Public Safety Answering Points to be part of a common emergency service IP-network, providing them with redundancy and interoperability features. This network should support data and communications needs for coordinated incident management between PSAPs and provide a reliable and secure environment for emergency communications.
                Communication between citizens and emergency services: NG112 is designed to enable citizens to reach an authority (e.g., PSAP) by calls using VoIP, text messaging, instant messaging, real-time text, pictures and videos. It could also provide emergency services with more data such as telematics and health data. NG112 enables the delivery of calls, messages and data to the appropriate Public Safety Answering Point (PSAP) and other appropriate emergency entities and makes call handling easier.


Kapcsolatos események, rendezvények
EU 112 Nap: 2012 február 11 http://www.112foundation.eu/view/en/vertical/the_112_events/european_112_day.html

HeERO (eCall) International Conference and Roundtable on 112 in the Balkans - 15/16 November 2012, Croatia

Jogi hátterek (munka alatt)

                ^ "91/396/EEC: Council Decision of 29 July 1991 on the introduction of a single European emergency call number". eur-lex.europa.edu. 29 July 1991. Retrieved 6 May 2012 Peter Michachov.


                ^ "Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009". eur-lex.europa.edu. 25 November 2009. Retrieved 6 May 2012.


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